Overview

You can enable two-factor authentication (2FA) for extra account security. After you set up 2FA, we’ll send you a code to make sure it’s you any time a new device tries to log in to your EA Account.

How to turn on 2FA

After you set up 2FA, click View backup codes and write them in a safe place. If you can’t access your chosen verification method, backup codes are the only way to sign in to your EA Account from a new device. 
You can set up 2FA in a few ways: by email, using an authenticator app, or sending text messages with your mobile device.
  1. 1
    Go to your EA Account Security and Privacy.
  2. 2
    Scroll down and select Two-factor authentication.
  3. 3
    Select Turn On.
  4. 4
    Choose the Email, Authenticator app, or Text Message tab.
    • If you choose to use an authenticator app, select Set up and follow the on-screen steps to connect it to your EA Account.
  5. 5
    Select Send Code. 
  6. 6
    Enter the code sent to the email address associated with your EA Account, authenticator app, or phone number to verify.
Not getting codes to your email address?

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How to turn off 2FA

We recommend leaving 2FA on to help secure your account, but if you want to turn it off:
  • Go to your EA Account Security and Privacy page.
  • Scroll down and select Two-factor authentication.
  • Select Turn off at the bottom of your screen.
Read the on-screen prompt and confirm your choice by selecting Turn off Two-Factor Authentication. A confirmation prompt asking the user if they want to turn off two-factor authentication.

Trouble logging in?

If you don’t have access to your EA Account or can’t log in using a connected account, get in contact with us, and we can try to recover your account.